what to expect
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featuring lee cockerell
Past VP of Operations at Walt Disney World Resort
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Lee retired after a career as the Executive Vice President of Operations for Walt Disney World Resort
and holding additional positions with Disneyland Paris, Marriott, and Hilton. Lee is the best-selling author of four books on leadership, management, and world-class customer service. Click here to learn more about Lee! |
Camp isn’t that much different from Disney World; the culture we build at our organizations is based on who you are, how you “do” the work, and how you serve campers and caregivers (i.e.. your customers). And just like at Disney, Lee credits creating “magic” in our careers, organizations, and lives to four core concepts: leadership, customer service, culture, and management. In this exclusive, 2-day Executive Seminar, participants will explore the Disney Parks & Resorts Service Model, practical leadership strategies, and effective career advancement practices that Lee has established throughout his career.
Over the course of this seminar, Lee will guide learners in:
Over the course of this seminar, Lee will guide learners in:
- Gaining a deeper understanding of essential customer service philosophies and how we can apply them to our camps and organizations;
- How to become outstanding, intentional leaders using real-life examples, time management tools, and common sense approaches that can help improve your recruitment strategies and enhance your employees performance and retention; and
- Discovering key elements of planning for career advancement, including: juggling personal and professional expectations, and how to continue having a fulfilling and meaningful career that you’re passionate about.
seminar details
For more information, including schedule and fees associated with seminar, click here.
This is a live, in-person event that will not be recorded or live streamed. ACA Illinois will continue to monitor the COVID-19 pandemic and implement non-pharmaceutical interventions as recommended and/or required by public health at the time of the event.
This is a live, in-person event that will not be recorded or live streamed. ACA Illinois will continue to monitor the COVID-19 pandemic and implement non-pharmaceutical interventions as recommended and/or required by public health at the time of the event.
dinner with lee cockerell
Join Lee Cockerell for a small group dinner that will benefit ACA Illinois! For tickets to this special event, please email registration@acail.org. Space is extremely limited and payment is required at time of registration. There will be no refunds granted for the special event: Dinner with Lee. Participants must be registered and paid any fees for the Executive Seminar to attend this event.